Politique d’expédition
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).
The delivery estimates provided will run from you placing your order.
1. UNITED KINGDOM ORDERS
If you are ordering from within the United Kingdom, please consult the shipping information set out in this section.
1.1. SHIPPING INFORMATION
Please note that orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.
Shipping Method
We will ship our orders via an appropriate courier of our choosing.
You will be provided with tracking details once your order has been dispatched.
Timeframe
All orders are sent using a standard shipping/delivery method
Your order will usually be delivered within 5 to 10 business days of you placing your order.
Delivery Cost
Most Delivery will be FREE while some may incur minimal cost depending on item weight and location, you will be informed at checkout in any case.
Please note that very large items may attract some extra shipping costs. You will be informed at checkout should this be the case.
1.2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders which are delayed by events which are beyond our reasonable control, such as poor weather conditions.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us via our website Chat box or
Email: info@preciousvita.co.uk
Phone: +447459951680
If you believe your order has been lost, please consult the relevant section below.
1.3. LOST OR DAMAGED ORDERS
The goods you have purchased will usually remain at our risk until delivery, in accordance with consumer laws. In the event that your order is lost or has been damaged in transit and the fault rests with the courier, we will usually make sure that you are either refunded or that replacement items are provided.
There are however some circumstances where we cannot be held liable for lost or damaged orders.
You must also take all reasonable steps to ensure the safe delivery of your order by doing the following (we cannot accept liability for lost or damaged orders where you fail to reasonably take these steps):
I. providing the full and accurate delivery address when you place your order;
Il. providing any further relevant delivery instructions;
Ill. engaging with any requests made by the courier for information;
IV. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier.
We will usually make enquiries with the courier to establish whether an item has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund or a replacement order.
If you would like to return an item because it has been damaged in transit please consult our returns policy.
2. INTERNATIONAL ORDERS
If you are ordering from outside of the United Kingdom, please consult the shipping information set out in this section.
2.1. SHIPPING INFORMATION
Outside of the United Kingdom, we also offer free shipping to many other international destinations, some may incur very low shipping cost. You will be notified at checkout or contact us via details provided herein for accurate shipping information and pricing before placing order.
Please note that orders for delivery to remote areas may incur additional shipping costs.
Orders for delivery to remote areas may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.
Shipping Method
We will ship our orders via an appropriate courier of our choice.
You will be provided with tracking details once your order has been dispatched.
Timeframe
All orders are sent using a standard shipping/delivery method
International orders will usually be delivered within 10 business days to 15 business days from the date of placing order.
Delivery Cost
Most deliveries are FREE, otherwise delivery fee will be based on carrier charges and will be made known to you at checkout.
2.2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes.
The timeframes provided are estimates. Delivery may take longer if your order is held by customs.
You must ensure that you provide all relevant paperwork and details to enable your order to travel through customs, where required.
We will not be responsible for any orders which are delayed by events which are beyond our reasonable control, such as poor weather conditions or faults attributable to third parties.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you may contact us via:
Email: info@preciousvita.co.uk
Phone: +447459951680
If you believe your order has been lost, please contact us as soon as possible.
2.3. IMPORT DUTIES AND TAXES
All import and duties taxes if any are cleared and sorted out by us, we bare responsibility of your package until it arrives at your delivery address.
You must also take all reasonable steps to ensure the safe delivery of your order by doing the following (we cannot accept liability for lost orders where you fail to reasonably take these steps):
I. providing the full and accurate delivery address when you place your order;
Il. providing any further relevant delivery instructions to the courier;
Ill. engaging with any requests made by the courier service company for further delivery information clarification if any;
IV. In the case of mis-delivery If need be, collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier service company;
We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost by the courier, we will typically commence the process of issuing a refund or a replacement order.
If you would like to return an item because it has been damaged in transit or for any other reason, please consult our returns policy, then follow our return and refund process or contact us via the contact details provided above.
